You are purchasing a One-on-One Coaching Session with Phoenix Normand. This session will last for approximately 60 minutes at a mutually agreed-upon time to be confirmed by separate email, text, or phone call. Time is scarce and valuable so there is a strict no refund policy for cancellations within 12 hours of the agreed-upon timing of the session. The session can be rescheduled once as a courtesy. Each additional reschedule would require a new purchase of a session.